General Terms
1. Promotional Packages and Refunds
Treatment packages purchased at a promotional or discounted price constitute a bundled service package.
Once any treatment within the package has commenced, the service is considered initiated in accordance with applicable consumer service regulations, and the package is therefore non-refundable, either in whole or in part.
2. Commencement of Treatment and Time Reservation
The commencement of a treatment package also entails the reservation and blocking of treatment time in the clinic’s booking system. This time reservation is considered an integral part of the initiated service.
3. Results and Scope of Treatment
The results of aesthetic laser treatments are individual and depend on several factors, such as skin type, previous treatments, scar formation, and the body’s biological response.
Therefore, we cannot guarantee in advance the number of treatments required or the treatment timeframe, even if the goal is complete removal or maximum improvement.
4. Cancellation and No-Show Policy
KeraLase offers treatments on specifically scheduled treatment days, which means that cancellations made at short notice often make it very difficult to offer the reserved appointment to another client.
Treatment Cancellations
More than 48 hours before the scheduled appointment: Free cancellation or rescheduling.
From 48 hours to more than 24 hours before the scheduled appointment: A cancellation fee of 50% of the price of the booked treatment will be charged.
24 hours or less before the scheduled appointment: A cancellation fee of 90% of the price of the booked treatment will be charged.
Failure to attend without cancelling (no-show): 100% of the price of the booked treatment will be charged.
Consultation Cancellations
If a client fails to attend a consultation without cancelling in advance, a fee of SEK 500 will be charged.
For late cancellations of consultations, meaning 48 hours or less before the scheduled appointment, no fee is normally charged for isolated occurrences. However, the client will be informed that repeated late cancellations may result in a fee of SEK 500 per occurrence. This fee may be applied to repeated late cancellations after the client has been informed of this policy.
Additional Terms
The cancellation policy also applies in cases of illness or other personal circumstances, subject to mandatory consumer protection laws.
Any applicable cancellation fees may be invoiced afterwards. All fees must be reasonable and comply with applicable law.
5. Acceptance of Terms
By booking and commencing treatment, the client confirms that they have read, understood, and accepted these terms and conditions.
